Times, they are a'changin' and that's evident in both the restaurant industry and in phone etiquette - especially with Gen Z!
First, Simon talks to Jessica Dunker from the Iowa Restaurant Association in the trend growing in the industry where diners are limiting their outings to happy hour and specials. What needs to change for the restaurant industry to return to full strength?
Later, Simon talks to Brenda Siri from Corporation Connections, LLC about the shocking trend starting with Gen Z...taking classes on how to make a phone call! They call it "Telephobic". Do you have a Telephobic Gen Z'er in your life?