It has been just over three weeks since the derecho and there are still thousands in eastern Iowa without internet service.
Both Mediacom and ImOn say around 15% of their customers are still without the internet as of Monday.
Karen Keegan is a Mediacom customer still without internet. She tells KCRG-TV 9 she’s tried calling the company about when she’ll get her service back but has trouble getting through the customer service line.
“I finally got through a couple of times and both times they say, ’yes we know there’s an outage in your area and no we have no clue,” Keegan says. “We can’t tell you whatever time it’s going to be up and that’s all I can get, I can’t get any answers.”
Keegan says she’s had to drive back into work even though she’s supposed to be working from home because of the pandemic.
Daniel Ruden, who’s also been without internet for three weeks, says is more understanding that it takes so long for these companies to get internet back to customers.
“People should know there’s a lot of stuff down and it’s going to take a while for it to get back together,” Ruden tells KCRG-TV 9. “You know I like to tell them, ’Rome wasn’t built in a day and this whole town didn’t get wired for internet in a day’.”
(Photo from ImOn Facebook)