City of Cedar Rapids Utilities Department Updates Related to COVID-19


IN THIS UPDATE:Water Division | Sewer & WPC | Solid Waste & Recycling

Water Division

Access to clean water is important to the public health of our community. The Utilities Department recognizes the particularly critical role its water supply can play in promoting proper sanitation to curb the spread of coronavirus.

Hand washing is important for preventing the spread of COVID-19. To comply with public health guidance, the Department will temporarily suspend water service termination for delinquent accounts until further notice.

While walk-in access to the Water Administration building is temporarily suspended, the City of Cedar Rapids offers several ways to complete payments and fulfill its customer service needs:

·Online Payments at www.CityofCR.com/Water

·Customer Service by Phone at 319-286-5900

·Drop Boxes at City Hall and Water Administration Building are still in service

What should I do if I'm worried I can't pay my water bill?

The Utilities Department has always been sensitive to the challenges faced by our customers. While service disconnections due to account delinquency are suspended at this time, charges to your account will continue to accrue. We encourage customers to contact our customer service department to make payment arrangements so their service is not halted in the future.

Is drinking tap water safe?

The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to our water supply is low. The City continuously monitors the performance of its drinking water disinfection process, which meets virus removal/inactivation regulations and is expected to be effective for coronavirus control. According to the Centers for Disease Control (CDC), COVID-19 is mainly thought to spread between people who are in close contact with one another.

Is tap water safe to use for hand washing?

EPA recommends that Americans continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19.

Sewer & WPC

The Sewer division reminds customers that, apart from wastewater, only the “Three P’s” can go down the drain — toilet Paper, Poo, and Pee.

“Flushable” wipes are not safe for the sewer system and — like fats, oils, and grease — can cause build up and clog pipes.

The toilet is NOT a trash can. Please do not flush:

·Baby wipes

·Kitchen cleaning/disinfecting wipes

·Makeup removal pads

·Paper towels

·Tissues

·Toilet brush pads

·Diapers or nursing pads

·Feminine hygiene products

·Personal care products

Find more information from the National Association of Clean Water Agencies at https://www.nacwa.org/toilets

Solid Waste & Recycling

At this time, regular garbage, recycling, and yard waste collection continues as normal.